Privacy Policy

1. Scope of this policy

This Privacy Policy applies to the Palette of Desserts website and to information you provide when you use our cake-booking form, contact us through WhatsApp or Instagram, call us, or visit our café in Kotdwar. “We”, “us” and “our” refer to Palette of Desserts.

This website is primarily informational. A booking request opens WhatsApp with the details you choose to provide; the website does not process online card payments or create customer accounts.

2. Information we may collect

We collect information that you voluntarily provide, including:

• Your name and telephone number.
• Order details such as cake category, flavour, size, occasion, required pickup date and special notes.
• Messages, feedback or enquiries you send through WhatsApp, Instagram, telephone or other channels.

Our hosting provider or browser technologies may also automatically record limited technical information such as IP address, browser type, device type, referring page, access time and basic website usage data.

3. How we use information

We may use information to respond to enquiries; confirm, prepare and support studio-pickup orders; communicate about changes or availability; maintain business and transaction records; improve our menu, service and website; prevent misuse; and comply with legal, accounting or regulatory obligations.

We do not sell or rent your personal information.

4. When information may be shared

We may share only the information reasonably required with service providers who help us operate—for example website hosting providers, messaging platforms, professional advisers or payment providers used outside this website. We may also disclose information where required by law, to protect our rights or safety, or in connection with a genuine business reorganisation.

WhatsApp, Instagram, Google Maps and other third-party services process information under their own privacy policies. Your use of those services is also governed by their terms.

5. Cookies, analytics and external links

Our website may use essential browser storage or cookies required for normal operation. If analytics or additional cookie-based tools are introduced, this policy will be updated and any consent required by applicable law will be requested.

Links to third-party websites are provided for convenience. We do not control their content, security or privacy practices.

6. Retention and security

We retain personal information only for as long as reasonably necessary to handle your request, fulfil an order, maintain required records, resolve disputes or meet legal obligations. Retention periods can vary depending on the type of record.

We use reasonable administrative and technical precautions, but no internet transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive financial information through ordinary messages.

7. Your choices and requests

Subject to applicable law, you may ask us to tell you what personal information we hold about you, correct inaccurate information, delete information that we no longer need, or withdraw consent where processing is based on consent. Some records may need to be retained for legal, fraud-prevention, accounting or order-related purposes.

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

8. Children’s privacy

Our website and ordering services are intended for adults and are not designed to knowingly collect personal information from children. A parent or guardian should place orders on behalf of a minor.

9. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.

10. Contact us